Tickets

Frequently asked questions about tickets

• I want to check my travel history. How do I do this?
  You can see an overview of the journeys and transactions you have made with your personal or anonymous OV-chipkaart on OV-chipkaart.nl/en.  
  
  Did you check in and out with your debit card, credit card or mobile (OVpay)? See an overview of your journeys at OVpay.nl
  
  Did you check in and out with your debit card, credit card or mobile phone in Gooi and Vechtstreek? Then you can also view your overview in your myTransdev account at my.transdev.nl or via the Transdev app.
• My OV-chipkaart is broken or lost. What should I do?
  Annoying that your OV-chipkaart is broken or lost. Fortunately, this can be easily solved!
  
  If your anonymous OV-chipkaart is broken or lost, you can reclaim your balance and buy a new OV-chipkaart, but it is even easier to check in and out with your debit card, credit card or mobile (OVpay).
  Then you also save €7.50 (the cost of a new OV-chip card) and have one less plastic card in your wallet.
  
  Did you have a personal OV-chipkaart without age discount or subscription? Then from now on you might as well use your debit card, credit card or mobile check-in and check-out (OVpay). Then you will also save € 11 (the cost of a replacement personal OV-chipkaart) and have one less plastic pass in your wallet.
  
  Did you have a personal OV-chipkaart with age discount or a season ticket? Then you can apply for a replacement personal OV-chipkaart. This costs €11. Please note: do not apply for a new OV-chipkaart. 
  If a season ticket was on your OV-chipkaart, you can apply for a temporary season ticket.
  
  > Read more about a replacement OV-chipkaart and reclaiming your balance
• Can I still pay with cash on the bus?
  On our buses in the Netherlands, you cannot pay with cash. We do this to increase social safety on the bus for our staff and our passengers. There are plenty of other options:
  
  1. checking in and out with debit card, credit card or mobile (OVpay)
  2. checking in and out with your public transport chip card
  3. buy an e-ticket in advance from our webshop 
  4. buy an m-ticket in advance via the Tranzer app
  5. use your debit or credit card to buy a paper ticket from the bus driver
  Do you still want to buy a ticket with cash? You can do so at one of the sales points outside the bus.
   
• I have a question about the OV-chipkaart. Where can I find the right answer?
  You can visit www.ov-chipkaart.nl/en for all your questions about the OV-chipkaart. The information on this website is comprehensive and always up-to-date.
• With which debit cards can I pay on the bus?
  Nowadays, you can check in and out with:

  • A debit card from ABN AMRO, ASN Bank, bunq, ING, Knab, Rabobank, RegioBank, SNS or the VISA debit card from Triodos.
  • A debit or credit card from Maestro, V PAY, Mastercard or Visa.
  • A debit card on your mobile.

  If you still want to buy a ticket on the bus, you can do so with the following means of payment:

  • Dutch and foreign bank cards affiliated with Maestro
  • Visa credit card
  • MasterCard credit card
  • American Express credit card
  • V-Pay payment method