Forgotten to check out or checked in or out incorrectlyForgot to check out? Did you check in or out incorrectly between different carriers? Then apply for a refund at uitcheckgemist.nl.
When travelling on accountDo you have a NS business card? Or NSflex? Then apply for a refund via the NS website.
Credit incorrectly debited from your OV-chipkaart?Was credit debited while you have a free travel subscription? Or was too much credit debited while travelling? Fill in the form below to request a refund.
Incorrect debit card transaction in de busDid you buy a ticket on the bus and was there too much money debited from your account? Fill in the form 'money back in case of an incorrect debit card transaction'.
For which bus lines does the regulation apply?
For all Connexxion bus lines in the transport area Noord-Holland Noord incl. Texel (point 1 to 6):
Line 1, 2, 3, 4, 8, 10, 11, 14, 28, 30, 31, 33, 34, 123, 128, 129, 132, 133, 134, 135, 136, 139, 151, 152, 156, 157, 160, 162, 163, 164, 165, 166, 167, 169, 232, 250, 251, 406, 408, 409, 410, 411, 412, 415, 416, 417, 438, 606, 612, 617, 636, 650, 652, 653, 655, 658, 660, 851, 866, 868, N60 and N69.
For Overalflex and the miini Texelhopper buses (points 7 to 9).
Situations with a right to (partial) refund
We make a number of promises, which can be found in Dutch in the traveler's charter (reizigershandvest). If we do not fulfil our promises, in many cases you are entitled to a refund.
Traveling with the regular bus
|Situation||You are entitled to|
1. You could not travel with the next bus because:
|2. You missed the connection to a guaranteed transfer||
|3. You arrived at your final destination more than half an hour later because the bus was delayed||
|4. You had to stand in the bus outside of rush hour because of the crowdedness or during the rush hour you had to stand in the bus for more than 20 minutes.
The rush hour is: working days from 07:00 to 09:00 hrs and from 16:00 to 18:00 hrs.
|5. You forgot to check out||
|6. You missed a guaranteed connection to the boat to Den Helder / Texel||
Travelling with flex transport
|Situation||You are entirled to|
|7. Your trip with the miniTexelhopper or Overalflex arrived more than 15 minutes later than the scheduled departure or arrival time.||
|8. You missed a guaranteed connection to the boat to Den Helder / Texel.||
Terminate subscriptionDo you want to end a subscription? All subscriptions can be terminated before the end of the reflection period. When the reflection period is over, you can get an refund when you end an annual free travel subscription.
Reflection periodPurchased the wrong subscription or changed your mind? You will receive 100% of the purchase price back if you terminate your chosen subscription no later than the second day of validity of the subscription.
- Bought product on 25 March with a starting date of 4 April? Then you have until 5 April 23.59 to terminate your subscription.
- Bought product on 8 December with a starting date of 8 December? Then you have until 9 december 23.59 to terminate your subscription.
After reflection periodHas the period for reflection referred to above expired? In that case, you can get a refund for all annual free travel subscriptions, if you terminate your subscription.
Examples of refund for free travel annual subscription with starting date 1 January:
- terminate 31 January: 90% refund min € 5,- administration fee
You used 1 of the 10 months you paid.
- terminate 31 May: 50% refund min € 5,- administration fee
You used 5 of the 10 months you paid.
- terminate 31 Oktober: no refund
You used the 10 months you paid. The last two months are 'gifts' in annual subscriptions.